Index:
Thrill Jockey General Contact Info -back to top-
- For press queries please contact dave [at] thrilljockey [dot] com
- UK & French Press - rowan [at] thrilljockey [dot] com
- London office - anthea [at] thrilljockey [dot] com
- Mail Order - orders [at] thrilljockey [dot] com
- Sales department - sales [at] thrilljockey [dot] com
- Licensing - bettina [at] thrilljockey [dot] com
- Marketing & Blogs - paco [at] thrilljockey [dot] com
- Radio - radio [at] thrilljockey [dot] com
Thrill Jockey is not accepting demos at this time.
Digital Downloads -back to top-
All of our digital downloads are
MP3s encoded using the LAME "?alt preset extreme" settings. This
averages at about 320kps. This is much higher than your normal import.
We also don't use any DRM on our downloads. So you can easily put them
on your iPod, burn them to a CD & listen to them in your car.
Payment Methods -back to top-
We accept credit cards (Visa,
MasterCard, Discover), PayPal, money
order, or well concealed cash (at your own risk!. We also accept
checks, although this payment method forces
us to hold your order for at least 2 weeks to allow bank clearance.
Sorry,
no exceptions. All other payment methods, listed above, ship within 3
days
after we receive them. If the cart on the web site is down, orders paid
by credit card must be phoned in to Brent at (312) 492-9634 or emailed
to
us at info [at] thrilljockey [dot] com between
the hours of 12pm and 6pm CST.
Make checks, money orders,
international money orders payable,
in US funds only, to:
Thrill Jockey
Mail Order
PO Box 08038
Chicago, IL 60608
USA
Be sure to add 9.0% sales
tax if you are a resident of Illinois.
Shipping Info -back to top-
Price Changes
Postage has increased in price as of August 1, 2007. Please use this
as a reference for any/all mail order purchases with Thrill Jockey. Any
questions can be directed to: info [at] thrilljockey [dot] com Thank you and our advance apologies for any complications that this may
cause to our customers.
Return Policy -back to top-
We accept returns ONLY on
defective merchandise or if we screw up your order. All credits are
payable in Thrill Jockey vouchers only.Be sure to get in touch before
returning any items. Contact orders [at] thrilljockey [dot] com regarding all mail order returns. You must have Brent's permission to
return any merchandise for credit.
Always list alternates,
especially when ordering t-shirts. For each order of $25 or more
(excluding postage), you get two free posters (our choice). Feel free
to suggest bands you prefer, but there are no guarantees. Please note
alternate poster requests and t-shirt sizes in the comments section of
your shopping cart order.
Shipping Charges -back to top-
Domestic (US) customers:
You now have three domestic
shipping options: UPS Ground Shipping, USPS Priority Mail, and USPS
Media Mail. Due to the recent increase in postage rates, we are now
offering the Media Mail service at a low flat rate. We here at Thrill
Jockey will continue to offer the premium shipping services that we
have always offered, however realize that not all of you are as
concerned with time sensitivity. For more information on these
services, see below.
Note: Thrill
Jockey is not responsible for any lost/damaged parcels shipped via the
USPS unless additional Insurance or Registered services are purchased
and applied to the order in question. USPS
Priority mail includes free delivery confirmation services, and UPS
service offers free insurance and tracking services.
UPS ground
delivery: This option usually takes about 3-5 days depending
on the destination. Cost is a flat fee of $8.50 for orders of any size
and automatically includes insurance and tracking services. Shipping to
regular business or residential addresses excludes PO Boxes.
Sorry. Also, please be sure that the shipping address you submit is
completely correct; any address changes during transit will result in
an additional $5.50 charge to your credit card.
- USPS
Priority delivery: Provides swift delivery. Usually takes 2-4
days for delivery depending on destination. Cost of this premium
service is as follows-
- Up to three items, excluding vinyl records:
$4.60, $0.50 each additional non-vinyl item.*
- Up to one 12" vinyl record: $4.60, when ordering
additional vinyl records the price will increase based upon
location. On average it is $1.00 each
additional full size record.**
- * 7" records fall into this pricing category.
- ** Double LPs count as 2 records each. Sorry,
vinyl is heavy, and therefore expensive to ship.
USPS Priority deliveries
can now be insured! We strongly suggest that you consider this service.
Thrill Jockey will not be responsible for any lost parcels which have
not applied this service. No exceptions.
USPS Media
Mail: This service now being offered due to the increased
postage costs. Delivery parallels USPS First Class service, plus an
extra day or two. The maximum days allowed for Media Mail delivery is
six days, as per USPS delivery standards. Cost is a flat fee of $2.50.
Insurance is also offered for all parcels shipped via Media Mail (see
Insurance Rate Chart below). Please note that apparel items cannot be
shipped via Media Mail.
USPS Priority Mail and
all Media Mail can be Insured. Insurance coverage is additional to
Postage.
DOMESTIC INSURANCE fees: $0.01 to $50.00 = $1.65
$50.01 to $100.00 = $2.05
$100.01 to $200.00 = $2.45
$200.01 to $300.00 = $4.60
$300.01 to $400.00 = $5.50
Airmail/International
customers:
We will ship via Airmail (US
Postal Service) only, no surface orders. Airmail delivery: Varies by
country destination and weight of parcel. Please use the Postage Rates
chart below for reference ONLY. Each International/Airmail order will
be charged according to actual parcel weight and costs, which are
applied here at the office, since they vary greatly. An approximate
shipping charge can be figured before you commit to placing an orders.
Simply send us an
email beforehand and you will receive a swift response.
Failure to do so could result in a shortage of your order and a credit
slip for the difference, as all refunds are paid in Thrill Jockey
credit only.
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Pricing
Customer Service
Thrill Jockey UK
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***When ordering multiple items
use the ONE item that you are ordering that has the most expensive
postage rate as your "1st" item. Then use the "EA. ADD¹L" rate
for ALL other items AND formats.
***IMPORTANT NOTE regarding rates: All prices and rates are subject to
change parallel to USPS and UPS price increases.
***NOTE: The approximate mailing times shown do not include processing
time here at Thrill Jockey. Turnaround time is quite swift, though.
***Weight is the determinant factor for shipping costs. Please use the
above for estimation of shipping charges only, as postage varies by
items ordered as well as the destination country of the order.
Additional
services/options:
--For more reliability,
other service options, in addition to postage:
Registered Mail: apparently, this is the safest way to send a parcel.
Provides maximum protection and security. Available for parcels sent by
Airmail (does not include insurance). The Registered service is not
available to all countries (for example: Cuba, Korea,North Korea). Cost
for this service:
$10.15 Flat Rate
***Thrill Jockey is not responsible for lost parcels with this service.
Insurance is available for Airmail parcels but is quite expensive. No
rates readily available though us. Rates/charges are available at the
post office only. Simply let us know if you are interested in this
service and we can send you a reply email right away.
***Yes, Thrill Jockey will take responsibility for parcels paid with
insured service. Thrill Jockey derives its Air Mail rates from
rates
posted at www.usps.gov.
We recommend reviewing postage via the USPS website if you have any
questions regarding shipping costs prior to ordering.
Internships
Thrill Jockey is not accepting internship applications at this time. Please check back often as to the availability of internship opportunities.
Demos -back to top-
Thrill Jockey is not accepting
demos at this time.
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